📦 Return & Exchange Policy

At Jaipur Window, we take great pride in offering handcrafted and handwoven treasures that reflect India’s rich cultural heritage. Each piece is carefully curated and inspected before dispatch. However, if for any reason you are not fully satisfied, our return and exchange policy is designed to be transparent and simple.

Returns/Refund Exchange Policy for saree:

Eligible for Return/Exchange:

Genuine Quality Issues: If you receive a saree with genuine quality problems, please contact our customer support team within 7 days of receiving the product. We may request additional photographs or other verification to process your return. We will initiate the refund/exchange process once we have received the product and investigated the issue.

Damaged or Wrong/Missing Product: If your saree arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving the product. We will initiate the refund process or send you the correct item at no additional shipping cost, based on your preference.

Not Eligible for Return/Exchange:

RTO (Return to Origin): Customers must provide a complete shipping address with an active phone number. If the package is returned to our warehouse due to failed delivery attempts by the shipping agency, any reshipping requests will require the customer to pay additional shipping charges at actual cost.

Color Mismatch: We take great care in photographing the sarees to match the true colors. However, slight color variations may occur due to differences in screen displays. Color variation or mismatch will not be considered a valid reason for a refund.

General Terms:

·        All return/exchange requests must be raised with the customer care team within 7 days of receiving the product.

·        A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or issue must be captured in the video.

·        All returned or exchanged products must be unused, unworn, and in their original condition with tags attached.

·        Please ensure the saree is returned in its original packaging to prevent any damage during transit.

·        We do not accept returns or exchanges on sarees that have been customized or altered to your specifications, such as adding falls and edging.

·        Store exchange is not applicable to orders shipped outside India.

·        Customers may have to bear additional charges such as return cost and customs duties (for international orders).

·        Dress material/fabric orders are not eligible for return, exchange, or cancellation.

🔁 Returns Eligibility

• Returns are accepted only on select products, and must be requested within 7 days of delivery.
• The item must be unused, unstitched, unwashed, and in its original packaging with tags intact.
• Return is not applicable on custom-made, stitched, or discounted items unless received in a damaged condition.

🔄 Exchange Policy

• We allow exchanges only in cases of wrong item delivered, defective, or damaged in transit.
• Please notify us with photos/videos of the issue within 48 hours of delivery.
• Replacement or store credit will be issued after inspection.

🚫 Non-Returnable Items

• Handloom/handcrafted items with minor variations in weave, print, or embroidery are not defects—they are marks of authenticity.
• Slight color differences due to lighting or screen settings will not qualify for returns.
• No returns on accessories, stoles, dupattas sold separately, or clearance sale items.

📧 How to Request a Return

1. Email us at jaipurwindow@gmail.com with your Order ID, reason for return, and photographs if applicable.
2. Upon approval, we will arrange a reverse pickup (wherever serviceable) or request you to self-ship.
3. Once received and inspected, refunds are issued as store credit or original payment reversal (as applicable) within 7–10 working days.

📍 Note:

• Return courier charges are borne by the customer unless the error is on our side.
• Jaipur Window reserves the right to approve or deny any return request based on quality checks.